EXISTING
PROCORE
CUSTOMERS
PROCORE NOT DELIVERING
WHAT YOU EXPECTED?
You've had Procore for months, maybe years. The initial rollout felt promising, but somewhere along the way it stopped being the solution and started being another system to manage. Teams are finding workarounds, adoption is patchy across projects, and you're still not seeing the efficiency gains that justified the investment.
The problem isn't Procore. It's that construction businesses evolve, projects change, and teams revert to familiar habits when the system doesn't feel natural. Without ongoing expertise, Procore drifts out of alignment—and the gap between capability and reality just keeps widening.
What's actually happening in your business:
- Project managers maintaining parallel spreadsheets because Procore "doesn't quite work"
- Inconsistent use across teams creating information silos
- New features and updates ignored because no one has time to assess them
- Training from the rollout has worn off and confidence is dropping
- Leadership can't get reliable portfolio visibility when they need it
- Integrations that worked initially are now causing more problems than they solve
The cost isn't just the Procore subscription. It's the productivity lost to workarounds, the decisions delayed by poor data, and the team frustration that builds when tools don't support how they actually work.
HOW WE SUPPORT EXISTING CUSTOMERS
We believe in a continuous lifecycle model—because Procore isn't static software, it's a living system inside your business.
Our approach is straightforward:
Understand the business first – Your goals, your people, your projects—not generic best practice.
Apply proven methods – Tested across 100+ implementations by the original Procore consultancy.
Tailor to your needs – Every service adjusted for your size, stage, and sector.
Support long-term success – Because a platform only delivers value if it stays aligned over time.
RESET PROCORE. REBUILD CONFIDENCE.
For Commercial Sized Procore Customers
Even the best-planned Procore rollouts can lose their way. Six months in, the system that felt promising now feels like a burden. Workarounds have become standard practice, teams are reverting to old habits, and what should be your construction command centre feels like an expensive liability.
The signs your Procore needs a reboot:
❌ Original implementation didn't go to plan and you've been limping along since
❌ Inefficient practices embedded across projects with no time to fix them
❌ Your team and Procore Champions aren't confident using or managing the platform
❌ No internal capacity to configure updates while also doing your day job
❌ Unsure which integrations would actually help versus create more complexity
❌ Adoption dropping as initial training momentum fades
❌ Leadership questioning the ROI as renewal approaches
What Reboot delivers: A complete reset designed to realign your system with best practice, restore confidence across your teams, and rebuild momentum. We unwind the missteps, correct the inefficiencies, and deliver a reconfigured account that performs as Procore was intended—supporting productivity, compliance, and profitability across every project.
This isn't a patch job. It's a proper reset that addresses why Procore isn't working for your business.
Reboot is purpose-built to address the critical factors that unlock your Procore success:
Original implementation and rollout didn’t go to plan
We will develop a Reboot plan that aligns with your situations and company culture, and we’ll tackle those obstacles with ease.
Inefficient practices are in place, with no time to review all Procore materials
We will investigate and review your content and application of Procore and recommend optimal methods for your requirements
Your team and Procore Champions aren’t confident using and managing the platform
Benefit from expert leaders using industry best practice to deliver practical, solution based training to inspire confidence.
No time to configure updates of your Procore account, while also doing your day job
We will manage the detailed configuration of your Procore account to get it running seamlessly, in the areas that matter most.
Unsure of which Procore integrations will best suit your requirements
We are experts in Procore’s Marketplace integrations and will help you discover and select the right ones to fit your needs.
For SMB Procore Customers
REALIGN PROCORE.
REIGNITE PERFORMANCE
You don't need a complete overhaul, but you do need someone to fix what's not working. Procore is functional, but friction points are slowing your teams down, workarounds are multiplying, and confidence in the platform is eroding.
Refresh is the streamlined reset built specifically for SMBs—designed to realign your system, restore team confidence, and get Procore working the way it was intended.
Why small businesses choose Refresh:
⚡ Teams frustrated by inefficient workflows and daily workarounds
⚡ Low adoption and loss of confidence among staff
⚡ Procore setup no longer matches how the business actually operates
⚡ Don't have resources to manage a full-scale enterprise reset
⚡ Limited visibility into system health or what's actually being used
⚡ Need results without the complexity of an enterprise engagement
What Refresh delivers: Essential fixes, best-practice configuration, and targeted training to remove friction and rebuild trust in the platform. It's a practical, affordable way to reset Procore so your projects run smoothly and your teams feel supported every step of the way.
Refresh is purpose-built to address the critical factors that unlock your Procore success:
Teams frustrated by inefficient workflows and workarounds
Knight reconfigures key tools, templates, and settings to best proactive - simplifying Procore so it works as intended.
Low adoption and loss of confidence among staff
Targeted training and handover rebuilds trust in the platform and gives the team and confidence to use Procore day-to-day.
Procore setup no longer matches how the business actually operates
Refresh aligns account configuration directly to your current processes and business priorities .
Lack of resources to manage a full-scale enterprise reset
A lean, cost-effective reset designed for SMBs that delivers impact without unnecessary overheads.
Limited visibility into system health or usage
Refresh Discover includes an account utilisation review and action plan to highlight gap[ and track improvements.
PRECISION WHERE IT COUNTS.
Procore works well in some areas but falls short in others. You've made the investment, but it's not truly delivering against the priorities that matter most to your business. Maybe financial workflows are messy, quality and safety aren't properly integrated, or reporting still requires too much manual work.
The problem with partial success: Your team knows Procore could do more, but no one has time to figure out exactly what needs fixing or how to implement it properly. The result? You're living with inefficiencies in the areas that have the biggest impact on profitability and compliance.
What holds businesses back:
🎯 Procore is working but isn't targeting areas of true importance
🎯 Specific obstacles blocking better application of the platform
🎯 Procore Champions aren't confident managing it into the future
🎯 No time to configure updates while managing daily operations
🎯 Unsure which integrations would genuinely improve workflows
🎯 Need improvements without disrupting what's already working
What Focus delivers: Instead of reconfiguring everything, we zero in on the functions that move the needle. Targeted improvements that remove friction, unlock adoption, and achieve measurable outcomes—whether that's financial workflows, quality and safety, reporting dashboards, or empowering your internal champions.
You get precision where it counts, without unnecessary disruption to what's already working.
Focus is purpose-built to address the critical factors that unlock your Procore success:
Procore is working but isn’t targeting the areas of true importance in the business
We will investigate your needs and implement a targeted approach to these areas and recommend ideal methods for optimisation.
Obstacles are holding back your application of Procore
Have a Procore expert by your side who can walk you through it and customise the software to meet your specific requirement.
Procore Champions aren’t confident managing the platform into the future
Benefit from expert leaders using industry best practice to deliver practical, solution based training to inspire confidence.
No time to configure updates of your Procore account, while also doing your day job
We will manage the detailed configuration of your Procore account to get it running seamlessly, in the areas that twitter most.
Unsure of which Procore integrations will best suit your requirements
We are experts in Procore’s Marketplace integration and will help you discover and select the right ones to fit your needs.
MAKE PROCORE SMARTER. AUTOMATE. INTEGRATE. ACCELERATE.
Procore is powerful on its own—but when you connect it with your wider technology ecosystem and automate repetitive workflows, it becomes the nerve centre of your operations.
The problem most existing customers hit:You're still spending hours each week on manual data transfers, building reports in spreadsheets outside Procore, and juggling disconnected systems because "that's just how it is." But your competitors are automating these workflows and extracting insights you can't access.
What's holding you back:
- Struggling to get useful data out of Procore when leadership asks
- Manual, repetitive tasks consuming hours each week
- Too many disconnected systems creating data silos and errors
- Unsure how to approach Procore Marketplace integrations properly
- Need technical depth without hiring internal specialist resources
- Can't build the dashboards and analytics that would inform decisions
What Technical delivers:From analytics dashboards to workflow automation and system integrations, we make Procore smarter—so your people spend less time wrestling with systems and more time building.
Technical is designed for construction companies ready to go beyond standard configuration and unlock the advanced capabilities that drive measurable ROI.
Procore Technical is purpose-built to address the critical factors that transform Procore into a true engine of performance:
Struggling to get useful data out of Procore
Custom dashboards and analytics tailored to decision-making
Manual, repetitive tasks wasting time
Automations that remove admin burden and speed up workflows
Too many disconnected systems
Seamless integration between Procore and the wider ecosystem.
Unsure how to approach Procore Marketplace apps
Guidance on which integrations to trust - and how to configure them.
Need technical depth without internal resources
End-to-end technical delivery and construction + Procore experts.
KEEP PROCORE ALIGNED.
KEEP YOUR BUSINESS MOVING.
You got Procore implemented. The hard part should be over. But six months later, the platform that felt promising is starting to drift. Updates aren't being applied, team confidence is slipping, governance is unclear, and no one internally has time to keep it all running properly.
The drift happens predictably:
🔧 No one has time to assess and implement Procore updates
🔧 Teams lose confidence as initial training momentum fades
🔧 Lack of visibility across projects as standards drift
🔧 Governance and access controls become unclear as people move
🔧 Integrations start breaking without anyone noticing until it's urgent
🔧 New features go unused because no one's evaluating relevance
The cost of drift: Without ongoing management, accounts deteriorate. Adoption slips, workarounds multiply, and the value of your investment erodes month by month. By renewal time, you're questioning whether Procore is worth it—when the real issue is that it hasn't been properly maintained.
What Manage delivers: Manage takes the weight off your team by managing your account on an ongoing basis. From governance and reporting to training refreshers, integrations, and updates, Knight ensures Procore continues to deliver measurable value long after the rollout.
With tiered options, every business—from small builders to enterprise contractors—can access the right level of ongoing Procore expertise.
This isn't support. It's active account management that keeps Procore working for your business.
Manage Service is specifically designed to address the critical factors that unlock your Procore success:
No one has time to keep Procore updates
We manage ongoing configuration, updates, and new feature rollouts.
Teams lose confidence after rollout
Ongoing training, coaching, and champion support to rebuild adoption.
Lack of visibility across projects
Tailored reporting and dashboards that highlight the metrics that matter.
Unsure about governance and access controls
Regular audits to keep your accounts secure and compliant.
Integrations becoming a headache
Proactive monitoring and optimisation of connected systems.